Job Description

What you'll bring to the team

Delivery Analyst

Location: London

Hours: 37.5 hours per week

Contract: Permanent

As Delivery Analyst, you’ll be at the heart of a critical Finance transformation, helping keep projects organised, on track and moving forward. Working across Technology, Finance and external partners, you’ll bring structure to plans, reporting, risks, actions and governance, ensuring teams have the accurate information they need to make great decisions. Responsibilities:

Programme Governance & Delivery

• Support programme governance, reporting and coordination, keeping plans, milestones and key information accurate and up to date.
• Coordinate governance meetings and workshops, including materials, actions, decisions and follow-ups.
• Produce clear status reports, dashboards and governance updates for programme and Technology leadership.
• Track risks, issues, actions and dependencies, highlighting potential challenges and supporting timely resolution.
• Maintain programme documentation, templates and records to ensure consistent, well-controlled ways of working.

Financial, Resource & Systems Support

• Support budget, forecast, expenditure and resource tracking alongside Finance and programme teams.
• Coordinate onboarding, offboarding and system access for colleagues, partners and suppliers.
• Maintain accurate programme data and trackers across tools such as Smartsheet, Jira, Confluence, SharePoint and Microsoft Teams.
• Support colleagues with programme tools, templates, reporting and ways of working.

Service Transition & Readiness

• Help coordinate the smooth transition of applications and technology services into ongoing operational support.
• Maintain readiness plans, actions, risks and documentation, working with Technology teams, service providers and vendors.
• Support effective handovers by coordinating documentation, knowledge transfer, access and outstanding actions.

Stakeholder & Team Support

• Be a trusted point of contact for programme queries, coordination and information.
• Build strong relationships across Technology, Finance, delivery partners and suppliers.
• Coordinate meetings and workshops while handling confidential information with care and discretion.

Continuous Improvement

• Look for smarter ways to simplify processes, improve reporting and strengthen programme controls.
• Champion consistent programme standards, tools and ways of working, helping turn lessons learned into practical improvements.

Qualifications & Experience

• Experience in a project, programme, PMO, delivery support or administrative role, ideally within Technology, Finance or business transformation.
• Experience of coordinating meetings, maintaining plans and logs, producing reports and managing documentation across multiple workstreams.
• Practical experience of Microsoft Office, particularly Excel, PowerPoint, Word, Outlook and Teams.
• Experience of delivery or collaboration tools such as Smartsheet, Jira, Confluence, SharePoint or similar is desirable.
• An understanding of project delivery methodologies and governance is desirable; a relevant qualification is beneficial but not essential.
• Experience of supporting team onboarding, access coordination, operational readiness or service transition activities is desirable.
• Experience of working in a complex, matrixed or multi-site organisation is desirable.

Benefits

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 33 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive