Job Description
The Delinquency Specialist I position is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.
Job Duties and Responsibilities:
Duties include but are not limited to:
- Set up and maintain delinquency statuses.
- Implementing delinquencies on a structured systematic approach per Association policy.
- Understand and explain account activity.
- Generate delinquency notices, export, and upload file to Print House.
- Review and approve Print House proofs.
- Prepare Lien and Release of Lien Notifications.
- Prepare attorney/collection agency packages.
- Enter reimbursable charges.
- Point of contact for collection attorney or agency.
- Interact with branch staff on status of accounts.
- Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
- Manage late fees and late interest set up by branch in C3 association.
- Other duties as assigned.
Qualifications
Knowledge and Skills:
- Perform calculations and analysis used in basic accounting.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Interpretation and completion of verbal and/or written instructions at a proficient level.
- Self-motivated, proactive, detail oriented and a team player.
Education and Experience:
- High School Diploma or GED Required
- 0 - 3 years of directly related or closely related experience
