Job Description

Calgary Co-op is seeking a Deli Manager to become a member of our co-operative team. Reporting to the Centre Manager, the successful candidate will be responsible for the overall operations of the Deli department to improve customer service, program execution and company profitability. Including scheduling, appraisals, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities

The successful candidate will be partnered with an experienced Deli Manager who will provide the practical training and leadership skills needed for the candidate to manage the overall operations of the Deli department. During the Management Development training program, you will learn various facets about the commodity, including, but not limited to; scheduling, appraisals, budgeting, financial information and reports, how to effectively handle various situations, as well as the overall management of image, standards, implementation and adherence to company programs, policies and procedures, and other human resources related activities.

Responsibilities:

• Manage the Deli Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
• Provide feedback to Centre Manager/Assistant Centre Manager and Deli Operations Director regarding recommendations for continued improvement of operations. Develop and administer action plans to achieve desired results of business plan.
• Demonstrate and provide leadership that creates a team environment within the centre.
• Provide leadership and direction in the development and achievement of financial results and store budget objectives in the areas of sales, margins, expenses, profits, EHP and inventory turns in relation to overall business plan.
• Responsible to assist centres adherence to government regulations in the areas of price integrity, labeling, sanitation and food and safety.
• Network and communicate professionally with suppliers.
• Maintain customer service standards tracking, monitoring and follow-up of customer comments and complaints in a timely efficient manner.
• Provide leadership and direction while upholding confidentiality in the areas of employee relations, performance management, security, union contract compliance, administration of policy and procedures and WCB claims.
• Coach, mentor and develop Team Members, including overseeing onboarding and providing career development planning and opportunities.
• Coordinate yearly performance work plans.
• Performs or assists with the year-end performance reviews and development action plan.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participate in OH&S activities, ensuring employees are knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.

Minimum Qualifications

• Grade 12 education.
• Two years’ of Calgary Co-op supervisory experience or
• Three years’ retail supervisory experience

Desirable Qualification

• Post secondary education.
• Three years’ of retail deli supervisory experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.