Job Description
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes
Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts,
Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Responsibilities
As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.
Key Responsibilities & Essential Functions:• Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
• Food Service / Production:
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales:
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety:
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
• Additional Department-Specific Responsibilities:
- BAKERY:
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- DELI:
- Takes care of service counter Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers
- PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
Knowledge/Skills/Abilities:
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
Strong customer service skills - Required
Communication and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Ability to work in a fast-paced environment - Required
Education:
HS Diploma or GED or equivalent - Required
Licenses/Certifications:
Completion of Company Orientation Upon Hire - Required
Food safety and sanitation training upon hire Upon Hire - Required
Physical Demands & Working Conditions:
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department:Bakery:Constantly reach at waist, graspFrequently stand, walk, reach at shoulder, bendOccasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abductionOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**Deli:Constantly reach at waist, graspFrequently stand, walk, stoopOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 8/1/2021
