Job Description

Deli Assistant (Full-Time)

MACE Freshford, Kilkenny Street, Freshford, Co. Kilkenny (R95 NC84), is seeking a motivated and customer-focused Full-Time Deli Assistant to join our team.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with customers in an effective, professional, and welcoming manner
• Ensure products are served to customers in accordance with food hygiene requirements
• Maintain knowledge of current deli products and promotions
• Assist customers with queries regarding deli products

OPERATIONAL & STORE PRESENTATION

• Maintain knowledge of current in store sales and promotions
• Answer customer queries with regard to the store and its merchandise
• To deal with customer complaints in a professional and pleasant way and refer to the Store Manager where appropriate
• Clean shelves & counters and sweep floors internally and externally ensuring store is tidy and free from clutter at all times
• Clean all areas of the store (including staff facilities) as directed by Assistant Store Manager/Store Manager
• Maintain a clean and well organised back store area
• To receive and check stock in line with company guidelines
• Ensure stock is packed in line with company merchandising guidelines
• Update shelf edged labels as instructed by the Assistant Store Manager
• To rotate stock appropriately minimising waste
• To be vigilant at all times to prevent stock loss and waste
• To conduct stock takes as instructed by Assistant Store Manager/Store Manager
• To take care for your health & safety and that of your colleagues and customers and take action to reduce risks and hazards

FOOD SERVICE

• Check temperatures in the deli area ensuring they are compliant with HACCP regulations
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination
• Comply with all relevant food safety procedures and controls, including those relating to fresh foods and red meats

Requirements

• Previous experience in deli, food service, or fresh food preparation would be an advantage but is not essential, as full training will be provided
• Excellent communication skills
• Numerical abilities
• The ability to work as part of a team
• The ability to use initiative
• Sound judgement with the ability to make decisions
• Self-motivated
• Good attention to detail