Job Description

Job Location: ASG JORDAN - JTC Zarqa Jordan
Position Type: Full TimeEducation
Level: Relative Experience
Travel Percentage: As Required
Job Shift: Any**This position is contingent upon contract award**

Essential duties and responsibilities include, but are not limited to:
- Operates the DEERS/RAPIDS site in accordance with all Defense Manpower Data Center (DMDC) policies, DoD regulations, and installation procedures during established support hours.
- Controls the efficient flow of customer appointments, walk‑ins, DEERS updates, and ID card issuance to meet customer service and regulatory requirements.
- Ensures customer service, accuracy, and timeliness objectives are met while supporting personnel readiness and identity management requirements.
- Facilitates DEERS profile updates, verifies eligibility documentation, and assists customers with enrollment, updates, and dependent record changes.
- Performs Site Security Manager (SSM) functions, including reviewing system audit trails, maintaining the site roster, enforcing workstation security, and ensuring compliance with DMDC security protocols.
- Produces monthly Transaction and Periodic

Summary reports and maintains all required documentation in accordance with DMDC and Army administrative standards.
- Manages customer flow, schedules appointments, and ensures proper verification of identity and eligibility for all DEERS/RAPIDS transactions.
- Ensures all equipment, systems, and workstations remain secure and operational, reporting issues promptly.
- Maintains administrative files and records in accordance with AR 25‑400‑2 and applicable DoD guidance.
- Integrates lessons learned from audits, inspections, and customer feedback to improve site operations.
- Performs additional duties as required to support program requirements.

Qualifications

Required Education and Experience
- Must be a U.S. Citizen capable of obtaining and maintaining a Secret clearance.
- Minimum of one (1) year of customer service experience in a professional office environment.
- Must complete all DMDC‑required training and become a certified DEERS/RAPIDS operator prior to performing unsupervised duties.
- Strong verbal and written communication skills with the ability to interact professionally with customers.
- Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict deadlines.
- Proficiency with office automation tools and administrative processes.
- Ability to maintain accurate records, follow detailed procedures, and comply with all DEERS/RAPIDS security requirements.

Supervisory Responsibilities
- None required for this position.
Security Responsibilities
- Must comply with all DMDC, DoD, and company information security policies and procedures.
- Responsible for safeguarding personal identity information (PII) and ensuring proper classification, handling, and storage of sensitive data.
- Must sign a company non‑disclosure agreement prior to accessing controlled information.
Certificates, Licenses, and Registrations
- Completion of DMDC DEERS/RAPIDS Certification Training required prior to unsupervised operations.
- Additional training may be required based on mission needs.
Reasoning Ability and Mathematical Skills
- Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret regulatory guidance and apply it to daily DEERS/RAPIDS operations.
- Must be able to calculate basic figures related to administrative processing.

Work Environment and Physical Demands
- Work may involve fast‑paced customer service operations, multiple concurrent tasks, and strict timelines.
- Must be able to sit or stand for extended periods while assisting customers.
- Work environment may include continuous interaction with customers and use of secure computer systems.
Delaware Resource Group of Oklahoma, LLC (“DRG”) is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. DRG provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act