Job Description

Benefits:

• Competitive pay
• Paid training
• Opportunity for advancement
• Company parties
• Free uniforms
• Training & development

Location: Fox Run at Orchard Park, Orchard Park, New York

Employment Type: Part Time

Pay: $18.00 per hour

Help Keep Swim Lessons Running Smoothly

British Swim School of Buffalo is hiring a dependable Deck Ambassador for our Orchard Park location. This part-time pool-deck operations and customer-service position helps coordinate lessons, supports instructors, and assists swimmers and families.

Prior aquatics experience is not required. We are looking for someone who communicates professionally, enjoys working with children and families, stays organized, takes initiative, and can consistently work scheduled shifts.

Training

Deck Ambassadors receive paid training on British Swim School procedures, customer service, class operations, safety and safeguarding practices, and systems used to support families and instructors.

Employees must complete assigned training within established deadlines and demonstrate the ability to perform the position independently.

Schedule

Classes are offered Monday, Wednesday, and Thursday evenings and Saturday mornings. Applicants should be able to commit to at least two recurring shifts per week.

Responsibilities

• Set up the pool deck before lessons and break down and store all British Swim School equipment and materials at the end of each shift.
• Conduct the pre-lesson staff huddle, reviewing the schedule, new students, move-ups, absences, class changes, and other updates.
• Greet families, check swimmers in, maintain attendance, and answer routine questions about classes, schedules, policies, and procedures.
• Support instructors during lessons with equipment and other needs, help reassure or redirect children as needed, and document skill updates.
• Help manage class transitions and maintain an organized pool deck so lessons remain on schedule.
• Communicate relevant concerns to management and escalate matters outside the Deck Ambassador's authority.
• Follow British Swim School safety, safeguarding, emergency, and facility procedures.

Qualifications

• Currently enrolled in high school or possess a high school diploma or equivalent.
• Enjoy working with children and families.
• Dependable, trustworthy, punctual, organized, and receptive to feedback.
• Strong communication and customer-service skills.
• Able to remain attentive, take initiative, and manage multiple responsibilities in an active aquatic environment.
• Able to follow established policies and procedures and exercise appropriate judgment about when to involve management.

Preferred qualifications include customer-service experience or experience with children, aquatics, recreation, youth programs, or camps.

Physical Requirements

This is an active, on-deck position in an indoor aquatic environment. With or without reasonable accommodation, Deck Ambassadors must be able to stand and walk for extended periods; move safely around a wet pool deck; bend and reach; lift, carry, position, and maneuver equipment and materials used for lessons; communicate effectively in a noisy environment; and maintain visual and auditory awareness of activity around them.

About British Swim School

British Swim School is a survival-first swim school. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

British Swim School of Buffalo is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any status protected by federal, New York State, or local law.

Compensation: $18.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.