Job Description

The fashion industry is responsible for 5–10% of global greenhouse gas (GHG) emissions. As pressure for climate action grows, more companies are turning to carbon management tools. But most platforms are generic, lacking the depth needed for driving real change in fashion.

That’s why we built Carbonfact, the only environmental data platform tailored for the textile and fashion industry. Our platform automates product-level life-cycle assessments (LCAs) and company-level carbon accounting, helping brands measure, model, and reduce their impact with precision.

We’ve raised $17M from top-tier investors including Alven, Headline, and Y Combinator, and we’re already trusted by leading brands like Carhartt, GANNI, On, Allbirds, Armedangels, Jack Wolfskin, and many more.

Decarbonization Analyst

As a Decarbonization Analyst, you’ll work hands-on with some of the world’s most influential fashion brands to reduce their environmental impact. You’ll guide customers using data-driven insights and become a key partner in their sustainability journey.

Reporting to Director of Customer Operations Quentin Vassas (ex-Remote), you’ll play a pivotal role in deploying and supporting our customer base, and shaping what decarbonization at scale looks like for the fashion industry.

If you’re passionate about decarbonization and want your day-to-day work to reflect what you care about, this is the mission for you.

You’ll be joining a fast-moving, open, adaptive, and forward-thinking team. We’re building Carbonfact to be a career launchpad: a place to hone your craft, deepen your impact, and grow alongside people who’re energized by solving hard problems.

What you will do

• Own the customer journey
  • Be the main point of contact for assigned accounts from onboarding to long-term success.
  • Understand customer goals to ensure a seamless, value-driven customer experience.
  • Communicate clearly and escalate any risks, blockers or complex requests efficiently.
  • Partner with Data, Engineering and Product teams to solve customer challenges and build scalable solutions.
• Leverage data to create impact
  • Analyze and perform essential QA on customer datasets.
  • Generate reports and track KPIs to improve both customer outcomes and internal processes.
• Continuously improve
  • Identify ways to enhance processes, customer experience, and engagement.
  • Collect and document customer feedback to support the evolution of our platform and services.
• Manage work with structure
  • Manage customer requests, priorities and timelines with rigor and clarity.
  • Keep work organized, stakeholders aligned, and delivery on track.

Who you are

• Experienced in B2B, customer-facing roles with multiple stakeholders
• 1-3 years of professional experience
• Highly organized with excellent communication skills (written and verbal)
• Strong analytical skills, with experience in performing data analysis
• Experience or knowledge in decarbonization, sustainability or climate topics
• Capable of grasping new concepts quickly, and passionate about teaching others
• High proficiency in English
• Based in Paris or willing to relocate

Work Environment

• Learn about Carbonfact’s our 5 principles here
• We provide the essential modern amenities: MacBook, headset, ChatGPT subscription, etc.
• 100% coverage of premium health insurance
• Annual learning budget to support professional development
• Team retreats 2-3 times a year
• Transparent compensation framework with level-based salary and equity; promotions tied to impact and performance
• Compelling equity package with employee-friendly exercise rights

Hiring Process

• Submit your application online
• 30-minute intro video call with Cheng (Head of People) to explore mutual fit
• Deep dive video call with Quentin (Director of Customer Operations)
• Business case assignment
• Onsite interview loop:
  • Business case interviews
  • Culture fit interview with a Carbonfact co-founder
  • Meeting other team members to learn about how we collaborate and work
• Final debrief and reference calls
• If there is mutual interest to move forward, we’ll extend you an offer to join our team 🎉