Job Description

Key Responsibilities:

• Debt Collection: Efficiently manage and collect debts from company debtors, employing negotiation skills to establish viable payment plans.
• Payment Management: Oversee the collection of all payments and debts, ensuring adherence to time-sensitive deadlines and contractual obligations.
• Customer Communication: Respond promptly to client inquiries and maintain effective communication with both external customers and internal staff.
• Month-End Activities: Execute month-end activities, including adjustments of accounts, cancellations, reductions, and sales orders.
• Financial Reporting: Prepare accurate statements and reports for the company, providing insights into the current financial status.
• Customer Relations: Establish and maintain positive relationships with customers, addressing any concerns or issues promptly and professionally.
• Debit Orders: Manage the submission of debit orders in a timely and accurate manner.

Key Requirements:

• Experience: Proven work experience as a credit controller, demonstrating a successful track record in debt management.
• Contractual Understanding:
  A solid understanding of payment plans, contracts, and a keen awareness of time-sensitive deadlines.
• Technical Proficiency: background in accounting and office software to effectively manage and reconcile complex debtors' accounts.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with both clients and internal teams.
• Problem-Solving Skills: Ability to address and resolve issues with problematic clients, maintaining a balance between customer satisfaction and company interests.