Job Description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Debt Recovery Accounts Assistant. This is a full-time, permanent position located near the city centre, Edinburgh. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £24,000.

What the job involves for a Debt Recovery Assistant:-

• Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
• As well as this, the department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
• This challenging role will put you on the front line, managing the debt recovery process.
• These will be in various forms or email and telephone. Making sure colleagues in managing the
• all workload to ensure we deliver expectational customer service
• overaging the communication process with tenants in rent arrears, by phone, email to ensure payments are collected in line with tenancy agreements.
• Update system to record cases of rent arrears and liaise with all parties, landlords and tenants to ensure both parties are aware of agreed payment plans or next course of action.
• Create reporting for Team Managers and Department Heads to track open cases, highlighting cases based on tenant responses.
• Arrange weekly review meetings to discuss next steps.
• Arranging door step visits for Property Managers to discuss arrears with the tenants.
• Raising cases with the Housing & Property Chamber First-tier Tribunal for Scotland and attending any case management discussion where required.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Experience in property service or customer services
• Debt Recover experience
• Verbal and nonverbal communication skills
• Proven customer service skills
• Good organisational skills with a problem-solving ability
• Confident at relaying information
• Born multi-tasker with the ability to prioritise
• Ability to remain calm under pressure

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.