Job Overview:

Our client is looking to hire a Debt Collector who will be responsible for recovering outstanding debts and ensuring timely payments from clients. The ideal candidate will have strong negotiation skills and the ability to communicate effectively while maintaining professionalism. If you are results-oriented and have a passion for helping clients manage their financial obligations, we would love to hear from you.

Key Responsibilities:

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  Contact clients with overdue accounts through phone, email, or in-person visits to negotiate payment arrangements and collect outstanding debts.

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  Maintain accurate records of all communications and transactions with clients to track recovery efforts.

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  Develop and implement effective collection strategies tailored to individual client situations.

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  Work closely with the finance and legal departments to manage escalated accounts and ensure compliance with applicable laws and regulations.

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  Provide clients with clear information about their account status, payment options, and potential consequences of non-payment.

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  Conduct follow-ups on payment commitments and maintain a high level of customer service throughout the collection process.

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  Prepare reports on collection activities, success rates, and outstanding debts for management review.

Requirements

Qualifications:

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  A bachelor’s degree in Business, Finance, or a related field is preferred.

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  2-3 years of experience in debt collection, credit control, or a related role, preferably in the banking or finance sector.

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  Strong understanding of debt collection laws and regulations.

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  Proven track record of achieving collection targets and maintaining a high recovery rate.

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  Ability to learn new products and systems quickly and effective

Skills & Competences:

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  Excellent negotiation and communication skills.

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  Strong analytical and problem-solving abilities.

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  Proficiency in using debt collection software and MS Office Suite.

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  Ability to remain calm and professional in challenging situations.

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  Results-driven with a strong focus on meeting collection goals.

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  High ethical standards and integrity in handling sensitive financial information.

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  Ability to work independently and collaboratively in a team-oriented environment.