Job Description

About us

Make a Real Difference – Every Day!

At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

About the role

Tunstall is seeking a full-time, organised and customer-focused Collections Officer to take ownership of our accounts receivable collections function. The Collections Officer will manage the end-to-end collections process across a high-volume debtor ledger, proactively following up overdue accounts and working closely with customers to achieve timely resolution. You'll investigate non-payment issues, negotiate payment plans where required and collaborate with internal teams to resolve billing discrepancies.

Key Responsibilities

• Manage the end-to-end collections process across the full debtor ledger, proactively following up on overdue accounts

• Maintain structured collection cycles and accurate ERP records

• Contact customers professionally and empathetically to resolve outstanding balances

• Investigate non-payment issues, resolve billing discrepancies, and negotiate payment plans

• Escalate complex matters with clear documentation and recommendations

• Monitor the aged trial balance and support account setup and closure processes

• Liaise with Sales and Customer Service to resolve disputes efficiently

• Prepare aged debtor reports, track KPIs, and identify process improvements

• Deliver high-quality customer service while maintaining confidentiality and compliance

What you'll bring

• Experience in debt collection, accounts receivable or credit management

• Ability to manage and prioritise a large ledger

• Confident, empathetic communication style

• Strong organisational skills and attention to detail

• ERP/financial system experience and solid Excel skills

• Understanding of ACCC debt collection and privacy guidelines

This is an opportunity to step into a dedicated role where you can take real ownership, make an impact, and contribute to a supportive team environment.

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

• Hybrid work after training (3–6 months)

• Above Award pay

• Free onsite gym and coffee machine

• Free parking (onsite and nearby)

• Discounts and benefits through Employment Hero and CommBank

• Fun team events and recognition awards

• Company-paid employee wellbeing counselling

• Learning and performance with a purpose culture

Diversity & Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

Ready to Apply?

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role:

• Police Check

If you want a role with real purpose, APPLY NOW and join a team where every call matters.