Job Description

Responsibilities:

• Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
• Educate customers about payment terms, penalties, and consequences of delayed payments.
• Develop repayment plans based on customers financial situations.
• Maintain accurate records of communication, payment commitments, and follow-ups in the system.
• Resolve customer disputes or issues related to their credit card payments promptly.
• Meet monthly recovery targets while adhering to company policies and compliance guidelines.
• Escalate cases for legal action or further follow-up when necessary.

Requirements:

• High school diploma or equivalent; a bachelors degree is a plus.
• 1-2 years of experience in debt collection, preferably in credit cards or banking.
• Excellent communication and negotiation skills.
• Strong ability to manage and prioritize multiple cases effectively.
• Knowledge of credit card products and debt recovery processes.
• Ability to handle challenging customers while maintaining professionalism.