Job Description

Debriefing/Dispatching Controller

Qualifications and Experience

• Grade 12 / Matric
• Experience in Debriefing & Dispatching

Technical Competencies (Knowledge/Systems/Legislation)

• 1-2 Years experience in a warehouse environment with material handling experience
• Familiar with stores and warehouse operations
• Licence to drive a Forklift truck (warehouse dependent)
• Awareness of Dangerous Goods Handling

Key Performance Areas (KPA) & Activities

1. CHECKING AND VERIFICATION of Dispatched & Debriefed

• Review and check picked stock for accuracy, ensuring all products are correct, scanned, and in good condition before loading for dispatch.
• Receive stock from CDC, Factory & Interbranch transfers ensure correct quantity and quality.
• Issue out scrap to Frys Metals.
• Execute daily activities to ensure receiving, inspecting, packing, storing, picking, and dispatching of quality products.
• Scan prepared products before dispatch or collection.
• Load goods for dispatch ensure correct product & quantity.
• Ensure delivery of materials to customers aligns with company standards.
• Assist with weekly & monthly stock counts.
• Handle all claims and check & charge batteries as per policy and procedure.
• Perform regular voltage checks on inbound and outbound batteries.
• Report & document items not in accordance with predefined standards.
• Complete the debriefing process as per policy and procedure.
• Handle and move stock for relabeling between brands as per policy and procedure.
• Ensure clean and accurate products are loaded.
• Conduct warehouse checks to ensure aging stock is sent out first in line with FIFO principles.

2. CUSTOMER SERVICE

• Support activities required to ensure customer satisfaction for both internal & external stakeholders.
• Carry out work instructions as directed by Supervisor/Manager, including:
  • Receiving activities
  • Cleaning of batteries
  • Re-labelling as required
  • Debriefing, reconciling invoices, collecting documentation, and handling reverse logistics items
  • Checking each invoice for date, full name, and signature
  • Maintaining accurate administration, records, and reconciliations
  • Attending to driver or delivery issues that may arise
  • Addressing receiving & dispatching matters in a timely manner and reporting to relevant role players

3. COMPLIANCE AND HOUSEKEEPING

• Adhere to all policies and processes that ensure a safe working environment.
• Keep paperwork up to date (Voltage checks, picking slips, RMB scanned report).
• Operate safely, complying with all health, safety, and environmental requirements.
• Wear all required PPE as per health and safety standards.
• Ensure that lifting and maneuvering of products comply with SOPs.
• Maintain cleanliness and orderliness in work areas for operational efficiency.
• Comply with relevant regulations and procedures.
• Identify and report risks or areas of concern.
• Ensure FIFO stock management and service level maintenance.
• Promote health and safety awareness and address unsafe practices promptly.
• Escalate and move low-voltage stock for charging.
• Maintain high housekeeping standards within the warehouse.
• Implement and maintain quality control processes to minimize errors and damages.
• Inspect warehouse equipment (e.g., forklifts, pallet jacks, conveyor systems) and report any deviations to management.