Requirements

• 
  Grade 12
• 
  Death claim process
• 
  Good
  verbal and written communication skills
• 
  MS
  Excel intermediate level, use formulas and macros

Experience:

• 
  Minimum 4 years employee benefits
  administration experience
• 
  Thorough knowledge of Section 37C of
  Pension Fund Act
• 
  A solid knowledge of related
  legislation
• 
  MS Outlook experience, use of
  reminder, calendar, create subfolders
• 
  Experience in handling administration
  queries
• 
  Methodical and meticulous.
• 
  A self-starter who can work
  independently with minimal support but who can also work in a team environment.
• 
  Able to work in a high
  pressurised environment

Key Responsibilities:

• 
  Perform all death claims
  related activities which include - claim processing, investigate death claims,
  responding to claims related queries and complaints.
• 
  Application of fund rules,
  policies, legislation, administration procedures and the service level
  agreement when processing
• 
  Liaise with employer,
  beneficiaries, and service providers.
• 
  Oversee and reconcile the
  nil contributions
• 
  Attend to the fund central
  mailbox and respond to queries within SLA.
• 
  Any other duties as
  determined by business needs and participate in all organizational events as
  required.