Job Description

Manages day-to-day operations of the CUSO dealership. The position is responsible for all aspects of daily operations, including sales, service, finance, marketing, and administration, while collaborating with the CUSO Board and other key stakeholders to achieve desired profitability targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Achieves designated sales goals for vehicle sales and other products and services.

• Oversee all dealership functions including physical operations and security, sales and service, finance, marketing and ensuring smooth and efficient operations.

• Develops and implements business strategies to achieve sales targets, maximize profitability, and drive growth.

• Monitor and analyze key performance indicators (KPIs) to assess performance and identify areas for improvement and increased profitability.

• Maintain a high standard of buyer satisfaction, addressing concerns promptly and ensuring an exceptional experience throughout the sales and service process.

• Manage inventory levels, digital presence, and online marketing platform to optimize product availability and minimize holding costs.

• Ensure compliance with regulatory requirements, company policies, insurance requirements, dealership licensing, and other areas related to dealership operations.

• Prepare and present regular reports on dealership performance, budgets, and forecasts to CUSO Board of Directors

• Ensure vehicles remain presentable and market-ready for potential buyers. Includes management of detailing service, minor repairs, and other routine maintenance.

• Build and maintain strong relationships with buyers, vendors, lenders, and other key stakeholders.

• Maintain acceptable driving record and active South Carolina Driver’s License.

• Maintain an in-depth understanding of finance and back-end products available through lending partners.

• Represents the CUSO in a professional manner at internal and external public relation events, including participating in various business development activities.

• Treats potential customers with respect and maintains credit union values through honest business transactions.

• Other Duties as Assigned.

SUPERVISORY RESPONSIBILITIES:

Manages all functions of the CUSO dealership.

PERFORMANCE STANDARDS:

• Ensures compliance of loan documentation to company policy and legal requirements.

• Achieves assigned profitability goals.

• Achieves assigned sales goals and established key performance metrics and ratios.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regulatory Requirements: Your position has specific procedures that must be followed to comply with Privacy Act, Office of Foreign Assets Control (OFAC), and Bank Secrecy/Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the federal regulatory agency.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. Work experience may be substituted for college degreee in related field, plus a minimum of five (5) years’ experience of demonstrated successful progression within a comparable position. Experience within vehicle sales and service industry required. Requires the ability to lead and supervise all operations of a successful business model. Ability to communicate verbally and in writing with others is essential.

LANGUAGE SKILLS:

Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, members, and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistics, and fundamentals of financial management. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations involved in service delivery functions and practices.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

OTHER SKILLS and ABILITIES:

Ability to operate a personal computer, including a working knowledge of the following software:

• Spreadsheets

• Word Processing

• Database management

• Financial management software, as may be applicable from time to time to the service delivery function of the credit union.

Possesses excellent written and oral communication skills.

Annually complete and achieve passing scores on assigned Policy, Procedure, Development and Enhancement courses.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stand; walk; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 35 pounds. Specific visual abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually low to moderate but can be high at times.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the need to occasionally be resourceful, use complex numeric calculations, spatial perception, and creativity; to frequently be precise and accurate, use problem solving, and basic numeric calculations; and to continuously be alert, able to concentrate, and use supervisory skills.