Job Description

WHO WE ARE

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.

Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth

We exist to create transformative job experiences for our team and deliver extraordinary service to our partners

10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.

COMPENSATION, BENEFITS, AND PERKS

• Weekly Pay: Get paid every Friday!
• Competitive, stable pay starting at $17 / hour
• Simple automatic raises: Earn up to +$2.00/hr in automatic raises during your first 2 years:
• Start $17.00 → 90 Days $17.50/hr → 6 Months $17.75/hr → 12 Months/1 Year $18.25/hr → 18 Months $18.50/hr → 2 Years $19.00/hr!!
• Start earning PTO day one!
• 401k options after one year of service
• Flexible schedules (part time and full time) so you can focus on your personal goals and commitments!
• High performers receive opportunities for advancement into higher-paying roles
  • We promote from within, over 90% of our managers started out in this position or entry level positions including some of our VP’s, Directors, and even our CFO!
• Benefits offered to formally offered full time team members such as; Vision, dental and medical care, life insurance, critical illness, and pet insurance
• Continual opportunity for referral bonuses and performance-based rewards. Invite your friends and family to work at Citrin while making some extra $$$
• The perfect environment to strengthen and perfect networking and client service skills

Responsibilities

WHAT’S THE JOB LIKE?

• Work normal business hours in the morning to late afternoon (limited demand on evenings/closed Sundays)
• Shift times: Monday – Friday 7 AM – 3 PM
• Greet every customer as they arrive with an emphasis on world-class hospitality, setting the tone as the first face of the dealership
• Confidently engage guests and callers with a genuine sales mindset — this is a customer-facing, sales-driven role at its core
• Make outbound and handle inbound phone calls to set up appointments with customers interested in getting a quote to sell or trade in their vehicle
• Represent our Vehicle Acquisition Program (VAP), having friendly, consultative conversations with customers about their vehicle and scheduling them for an appraisal
• Assist with moving and parking vehicles around the dealership, valet-style, as needed during downtime between customer and phone interactions
• Learn the ins and outs of the dealership by assisting with various tasks as needed
• All roles are engaging, fast-paced, and provide an unmatched level of client service

HOW TO THRIVE AT CITRIN

• A commitment to embodying our core values in every interaction with guests and teammates.
• Openness to feedback and a desire to contribute to a supportive and positive team atmosphere.
• Flexibility and adaptability in handling diverse situations, from managing guest requests to navigating busy periods.
• A passion for providing exceptional service and building lasting relationships with guests.
• The ability to work collaboratively with team members while also taking initiative in a fast-paced environment while maintaining safety at all times.
• A proactive attitude towards challenges, along with a knack for creative problem-solving on the job.

Qualifications

ESSENTIAL SKILLS,REQUIREMENTS, AND QUALIFICATIONS

• Valid driver’s license and good driving record
• Valid driver's license for at least one year (this does not include a temporary license)
• At least 18 years of age
• Ability to sit and/or stand through an entire shift
• Professional appearance
• Perform tasks involving bending, kneeling, walking, and jogging
• Strong communication skills including experience in a customer facing role

All candidates are subject to a criminal background check and motor vehicle record check after a conditional offer is accepted.