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Dealer Services Specialist – Warranty & General Wholesale Accounts (all)

In the role as Dealer Services Specialist – Warranty & General Wholesale Accounts you play a key role in supporting Mammut’s diverse customer portfolio, including corporate partners, sponsoring and athlete accounts, marketplace customers, general wholesale dealers, and warranty customers. This position owns day-to-day order management and warranty execution, ensuring accurate processing, timely resolution, and a strong customer experience across all assigned accounts.

The position is located at our North American HQ in Boulder, CO.

Location

Mammut Sports Group Inc, Boulder Colorado
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Corporate area

Sales
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Type of contract

Full time
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Contact

Leah Simkoff
VP of Finance and Accounting

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Your responsibilities

Order & Account Management

• Manage end-to-end order processing for corporate, marketplace, general, and employee accounts using Microsoft Dynamics 365
• Review and process order changes, cancellations, and adjustments, ensuring accuracy across all systems
• Maintain a clean and accurate order book through regular review and reconciliation
• Complete invoice value corrections as needed
• Communicate with customers and sales representatives regarding order status and updates

Corporate, Marketplace & Dealer Support

• Act as an operational support partner for corporate organizations, PR agencies, athletes, marketplace customers, and general dealers
• Set up and maintain customer accounts across internal systems including D365, DST, B2B platforms, and Elastic
• Ensure routing guides and shipping instructions are accurate and followed by warehouse partners
• Provide order tracking, reporting, and documentation as required by account partners
• Assist with bi-annual catalog setup and product updates in Elastic

Warranty & Post‑Sale Support

• Manage the warranty inbox, ensuring timely responses and minimizing open requests
• Investigate warranty claims and customer inquiries to propose fair, cost-effective resolutions
• Coordinate replacement shipments, returns, and return labels as needed
• Track and analyze data related to warrantied products and corporate warranty allowances (e.g., resorts)
• Coordinate international shipments of warrantied products to Mammut’s European headquarters when required
• Partner with global Customer Service and Warranty & Quality teams to support warranty workflows

Returns & Cross‑Functional Collaboration

• Coordinate returns and return labels in partnership with internal teams
• Collaborate closely with Sales Operations, Credit, and cross-functional stakeholders
• Identify opportunities to improve operational efficiency, data accuracy, and reporting
• Provide backup support for other Dealer Services accounts as business needs require

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Your profile

• High School Diploma required
• College or University degree preferred
• Strong attention to detail with an organized, analytical approach
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel
• Experience working with ERP systems (Microsoft Dynamics 365 preferred)
• Ability to investigate issues, resolve problems, and manage multiple priorities
• Familiarity with marketplace account practices (e.g. Amazon or similar platforms) preferred
• Interest in outdoor products and product safety standards preferred

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Benefits of working at Mammut

• 401(k)
• 401(k) matching
• Dental insurance
• Employee gear discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Travel

• Up to 10% with seasonal surges

Apply Now

Location

Mammut Sports Group Inc, Boulder Colorado

Corporate area

Sales

Type of contract

Full time

Contact

Leah Simkoff
VP of Finance and Accounting
Apply Now

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