Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

The Dealer Service Specialist is responsible for providing exemplary and prompt customer service to dealerships and internal customers. This team member will be responsible for the daily administration of the receivable and dealer-facing systems. This team member has contact with dealership staff, internal company departments, auctions and floorplan insurance providers.

In this role you will:

• Effectively communicate with dealers, outside vendors, management, and peers ensuring serviced dealerships and internal customers are provided with exemplary and prompt customer service
• Responsible for making outbound and taking inbound calls to provide exemplary dealer support and documenting conversations and account activity accurately
• Perform collections on upcoming and /or past due payments
• Assist and train dealership customers and GM Financial staff in the practical use of the floorplan (dealer-facing) system, as well as relevant floorplan standards and procedures
• Perform accurate set-up/maintenance for floorplan credit lines
• Assist in take-out process from prior lender
• Process all exceptions ensuring accuracy and appropriate approvals obtained
• Collaborate with peers and share best practices
• Effectively communicate any dealer issues to management
• Maintain acceptable defect rate on all Wi updates

What makes You an ideal candidate?

• Knowledge of company policies and procedure
• Ability to make sound business decisions based on policies and procedures
• Oral/written communication and interpersonal skills
• Detailed oriented and capable of managing multiple opportunities simultaneously
• Excellent customer service skills
• Effective Keyboarding skills

Normal office environment.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• 0-2 years previous experience in commercial lending Pref
• High School Diploma or equivalent Required
• Associate Degree
• Bachelor’s Degree
• Master’s Degree

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 2-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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