Job Description

JOB TITLE: Consumer Credit Analyst I
DEPARTMENT: Consumer Lending

STATUS: Non-Exempt

JOB CODE: 1718

PAY RANGE: $25.40 - $31.00 Hourly

GENERAL DESCRIPTION:
Consumer Credit Analyst I is responsible for performing risk analysis for secured and unsecured consumer loans. Consumer Credit Analyst reviews, analyzes and evaluates consumer loan applications and based on their judgment approve, modify or deny consistent with credit union policy and guidelines. Consumer Credit Analyst I must clearly document and communicate the reasoning for the decision. Maintain and strengthen relationships with members, and internal and external originators. Maintain a thorough understanding of the credit union’s underwriting standards, risk philosophy, and credit culture.

TASKS, DUTIES, FUNCTIONS:
1. Review, analyze, and evaluate loan applications based on established credit union policies and apply knowledge of underwriting procedures and risk mitigation techniques to approve, counter, or deny consumer loan applications by:
◦ Review and ensure the transaction is accurate, complete and compliant.
◦ Analyze credit history to determine propensity for repayment.
◦ Analyze income and financial statements to determine ability to repay.
◦ Evaluate required documentation for accuracy and truthfulness.
◦ Apply fraud detection and prevention techniques.
2. Utilize the credit reports to calculate key lending ratios to determine capacity, credit utilization, and Loan to Value. Ensure application request are in line with credit union guidelines, identify mitigating factors and render judgmental decisions within their designated loan authority.
3. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering, Fair Lending and Truth in Lending laws appropriate to the position.
4. Responsible for receiving and initiating phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decisions.
5. Address, resolve or escalate minor complaints or issues raised by members, internal staff and business partners.
6. Gather information to assist in preparing management reports.
7. Assist with training originators regarding lending policies, process or procedures, administering lending promotional campaigns.
8. Perform with other Lending duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
3. Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: Management group and all levels of staff.
2. EXTERNAL: Members and auto dealership personnel.
QUALIFICATIONS:
1. EDUCATION: Successful completion of High School curriculum is required. Associates degree is preferred.
2. EXPERIENCE: Minimum 6 months in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions.
3. KNOWLEDGE/SKILLS:
◦ Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts.
◦ Maintain knowledge of key trends in the financial services industry that impact loan quality and underwriting.
◦ Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations.
◦ Solid interpersonal, oral and written communication skills.
◦ Knowledge of credit analysis and reporting.
◦ Good understanding of both branch and indirect credit union lending policies.
◦ Ability to sell and promote product lines, and lending decisions.
◦ Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations.
◦ Stay up to date on changes within the department, organization, industry and current market conditions.
◦ Must work well in a fast-paced production oriented department.
PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Must be flexible with scheduling, including evenings, weekends, and holidays.
LICENSES/CERTIFICATIONS:
None

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 1/9/2026