Job Description

Level: Entry
Job Location: CMTB Kingston - Kingston, OK 73439
Position Type: Full TimeEducation
Level: High School
Travel Percentage: None
Job Shift: DayKey Responsibilities
- Receive, review, and process warranty claims from customers and dealers
- Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
- Verify warranty eligibility, documentation, and compliance with company policies
- Coordinate with production, quality, and service teams to resolve warranty issues efficiently
- Maintain accurate records of warranty claims, communications, and resolutions in company systems
- Assist in identifying recurring issues and trends to support continuous improvement efforts
- Provide exceptional customer service while handling potentially sensitive or escalated situations
- Follow all company policies, safety procedures, and quality standards

Qualifications

Qualifications
- High school diploma or equivalent required; additional education preferred
- Previous customer service experience required; warranty or manufacturing experience preferred
- Strong verbal and written communication skills
- Ability to handle multiple tasks while maintaining accuracy and attention to detail
- Proficient in basic computer systems and data entry
- Strong problem-solving skills with a customer-focused mindset
- Ability to work independently and as part of a team
Preferred Skills
- Experience with warranty claims, service departments, or manufacturing environments
- Familiarity with truck bodies, automotive, or industrial equipment is a plus
- Professional phone and email communication skills
- Organizational skills with the ability to prioritize workload

Work Environment & Expectations
- Office-based position with regular interaction across departments
- Fast-paced environment requiring adaptability and professionalism
- Commitment to maintaining a positive customer experience