Job Description

Job Purpose

The Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations.

By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user‑centric, and data‑driven solutions that support operational excellence, customer satisfaction, and long‑term network growth.

Responsibilities

Project Management

• Lead and support strategic, cross‑functional projects focused on retail operational excellence and customer experience
• Ensure timely delivery of project milestones aligned with business objectives
• Support project planning, documentation, status tracking, and communication
• Manage stakeholders to ensure successful implementation and adoption of solutions

Tool Optimisation

• Monitor tool performance and usage through KPIs and dashboards
• Provide insights and recommendations for continuous improvement
• Manage, oversee, and optimise core digital tools, including:
  • Call management systems
  • Booking tools
  • Digital check & vehicle inspection platforms
  • Dealer portals
  • Fleet portals
• Ensure digital solutions are intuitive, reliable, and aligned with operational requirements

Operational Excellence

• Analyse user feedback and identify opportunities to enhance tools and workflows
• Partner with cross‑functional teams to improve usability, efficiency, and service quality
• Act as a key contact point for retail teams, ensuring tools support daily operations and customer satisfaction
• Identify pain points and propose solutions to improve workflows and customer interactions

Innovation Agent

• Explore and design AI‑driven use cases to improve processes, efficiency, and profitability
• Collaborate with internal teams to evaluate feasibility and support implementation of AI‑based solutions

Qualifications & Experience Required

Experience

• 3–4 years of experience in Retail Solutions, Customer Experience, or related fields
• Experience managing digital tools in retail environments
• Knowledge of dealer network operations and training platforms

Technical / Functional Skills

• Proven project and change management experience, particularly in tool implementation
• Strong analytical skills and ability to interpret complex data for decision‑making
• Advanced Excel skills (pivot tables, formulas, data analysis)
• Familiarity with digital platforms and retail operational tools
• Experience monitoring KPIs and dashboards

Languages

• Strong communication skills in English (written and spoken)
• Additional European languages are an advantage

Soft / Behavioral Skills

• Customer‑oriented mindset with strong problem‑solving skills
• Excellent stakeholder management and communication ability
• Ability to drive operational efficiency and process improvements
• Strong teamwork and collaboration skills in an international environment