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Responsible for the effective delivery of business change management activities across projects and initiatives. Ensure the desired business outcomes are achieved and that the relevant stakeholders are ready and prepared for the change. Drive the change management process through support of analysts and shared service staff. Manage the development of business and customer impact assessments, stakeholder analysis, business transition plans, business readiness, and/or communication plans. Ensure effective communication and implementation strategies. Liaise with support functions in HR or corporate communications to help support an overall project initiative. Oversee the definition of training needs and delivery plans of various initiatives and lead the initiative involving company training specialists. Identify and develop risk mitigation and create resolution recommendations related to the delivery of the change program.

Job Responsibilities

Change Management

Act as a team member supporting a change initiative by providing analysis or monitoring progress with guidance from a project/program manager.

Internal Communications

Execute a communications plan within established internal communication systems and procedures.

Stakeholder Management

Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.

Project Risk and Issue Management

Carry out delegated activities to support identification and evaluation of risks, issues, dependencies, and constraints associated with the project and the design of mitigating solutions.

Feasibility Studies

Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Horizon Scanning

Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Project Framework Design

Draft elements of project and program management frameworks and tools as directed, ensuring compliance with specified design principles.

Project Scope Definition

Carry out research, workshops, and other activities to support the specification and agreement of project deliverables.

Continuous Improvement

Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education