Job Description

This position will be responsible for servicing Westlake Flooring Dealerships. They will be responsible for ensuring that the dealers receive an excellent customer service or help with their questions or concerns. This individual will interact with dealers and other departments within the company to provide information in response to inquiries about accounts or services.

This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He/she needs to be able to work independently within specified time constraints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle high volume of inbound/outbound calls.
• Provide dealers with accurate account information in a fast pace environment.
• Act as the point of contact for the dealer to answer dealer’s questions.
• Identify, research, and resolve dealer’s issues through the database.
• Take payments, make suitable arrangements and offer options.
• Promptly recognize, document, and alert immediate supervisor of any out of the ordinary dealer situations.
• Perform welcome calls for new dealers.
• Request titles to be released to the dealer on behalf of the dealer.
• Follow up on title requests on behalf of the dealer.
• Train dealers to use Westlake systems.
• Be familiar with the FDCPA laws and requirements.
• Collections
• Other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Good communication, listening and problem-solving skills.
• Basic to intermediate computer knowledge.
• Type a minimum of 25 WPM, spelling and writing skills are necessary.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.

EDUCATION AND/OR EXPERIENCE:

• 4 Year College Degree or higher.
• Customer Service and Call Center experience is a plus.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

• Dialer or other phone systems
• Servicing systems
• Microsoft Word, Excel and Outlook.
• QWERTY keyboard skills and 10 key calculator.

PAY RATE:

• $17.87 per hour plus potential *bonus of up to $1,200 monthly depending on performance.

• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
• *bonus is not guaranteed and is subject to change.

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation and intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

CONTACT US
https://careers.westlakefinancial.com/

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