Job Description

Company Name: PBS Systems
Job Location: Calgary, AB (HQ)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel across Canada and USA once a quarter
Internal Job Title: Dealer Engagement Specialist - Accounting
Reports To: Team Lead, Dealer Engagement

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
Dealer Engagement Specialists - Accounting serve as proactive mentors who coach and guide customers in group settings while fostering a strong sense of community. They collaborate closely with coworkers to deliver a positive and seamless customer experience. With a focus on sharing knowledge of PBS products and their capabilities, they help drive user adoption and maximize the value customers gain from our solutions.

Job Responsibilities:
• Proactively host customer engagement sessions
• Develop presentations and content for conferences, tradeshows, workshops and host events with support on the accounting module
• Promote adoption of our products/services with guidance
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
• Provide leadership by coordinating the synergy between development, marketing and sales, implementation plans and deployments
• Understand market problems through interactions with customers and PBS experts
• Serve as a product expert by leveraging PBS certification, a strong understanding of dealership structures and processes, and in-depth knowledge of common challenges that the software addresses. New team members are provided with onsite opportunities to gain practical insight into dealership operations, further strengthening their expertise.
• Orchestrate a sense of community amongst our customers
• Work closely with development to ensure software direction will provide true value to customers
• Assist and coordinate product launches
• Foster professional relationships with customers and partners

Qualifications:
• High school diploma or equivalency required
• Fundamentals in accounting
• Solid computer knowledge, Microsoft Office Suite
• Previous Experience in the Automotive Industry or Dealership Environment is an asset
• Excellent verbal and written communication skills
• Presentations development and public speaking experience is an asset
• Organizational and time management skills
• Customer focus / excellent customer service skills
• Critical thinking and problem-solving skills, alongside the right attitude and aptitude for learning new technology in a fast-paced environment
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Strong multi-tasking and prioritization

What we offer:
• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
◦ Competitive annual base salary
◦ Up to $4,800 per year in product certification bonuses
◦ Outstanding travel incentive bonuses
◦ Additional performance incentives
◦ Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.