Job Description

Oh what a feeling!

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel
• Annual contribution to your private health insurance worth over $2,000
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Free car parking
• Genuine career development: promotions, rotations and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

An exciting opportunity has arisen for a Dealer Business Account Manager to join our Field operations Division.

In this pivotal role, you will be responsible for implementing and communicating Parts & Service strategies and driving best-practice fixed operations across our Dealer Network. You will work closely with Dealers to provide the tools, resources, expertise and support needed to maximise profitability, enhance customer satisfaction, and improve retention.

This is a permanent role based at Sydney Olympic Park.

How you’ll make an impact

• Provide expert advice and support to Dealer management teams in developing and implementing aftersales policies, standards and marketing initiatives that drive customer satisfaction and align with regional Parts & Service objectives.
• Implement, review and optimise operational practices, processes and procedures to support parts sales performance, KPI achievement and continuous improvement initiatives.
• Analyse Dealer performance data and aftersales improvement opportunities to enhance parts and accessory sales, service retention, customer satisfaction, workshop throughput and overall profitability.
• Build Dealer capability by identifying training needs, providing coaching and supporting certification, recertification and warranty system review programs.
• Ensure compliance across the Dealer Network with relevant legislation, Toyota operational requirements and Dealer Agreement obligations, including Toyota For Life, Toyota Service Marketing, Warranty Labour Rate and Warranty System Review programs, helping minimise risk and maintain operational excellence.

Your attributes – If this sounds like you, we’d love to hear from you!

• A relevant degree or equivalent industry experience.
• Demonstrated project management experience and strong financial acumen.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities, with the ability to interpret data and drive business improvements.
• The ability to influence, coach and support a diverse Dealer Network.
• An understanding of automotive Dealer operations and networks (highly regarded).

Make your impossible, possible & apply today!

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.