Job Description

About ELSA:

Founded in 2016, ELSA harnesses the power of generative AI to improve English communication skills globally with headquarters in San Francisco and offices in Lisbon, Tokyo, Jakarta, Singapore, Ho Chi Minh, Hanoi, and Sao Paulo. ELSA is at the forefront of AI-driven language learning innovation, transforming how people worldwide enhance their English-speaking skills. Vietnam.

With over 50 million users and 1 billion hours of anonymized English audio data, ELSAs depth of data and ability to improve English communication skills is unmatched. ELSAs hyper-personalized learning paths adapt to users goals and interests, making learning engaging and effective. Business learners have industry and role-based learning, enabling them to improve their English daily at work. ELSA is backed by leading investors including Gradient Ventures - Googles A.I. fund, Monk's Hill Ventures and Global Ventures. ELSAs vision is to transform lives and organizations through effective spoken English.

About the role:

The Deal Desk Specialist will support the worldwide B2B Revenue organization and will play a critical role in streamlining the sales process by ensuring accurate and efficient deal structuring, approvals, and contract management. This position will serve as a key liaison between the business development, customer success, legal, and finance teams, providing expert guidance and support to facilitate successful and timely deal closures.

Responsibilities:

Sales Enablement:

• Act as the single point of contact and a subject matter expert on all questions related to deal management.
• Provide continuous training and support to the sales team on CRM, internal processes and policies.
• Maintain standard operating procedures (SOPs) and sales enablement materials related to deal desk processes.

Deal Structuring and Review:

• Evaluate and analyze proposed deals for financial viability, compliance, and risk assessment in accordance with SOPs.
• Provide guidance to sales representatives on optimal deal structures, pricing, discounting, and terms.
• Create and maintain accepted deal templates and documentation.

Approval Management:

• Manage the end-to-end deal approval process, ensuring adherence to company policies and procedures.
• Review and approve non-standard deal terms and conditions.
• Coordinate with relevant stakeholders (legal, finance, etc.) to timely obtain necessary approvals.
• Track and monitor deal approval progress, identifying and resolving potential bottlenecks.

Data Management:

• Run a pipeline review cadences and maintain data hygiene.
• Pro-actively check data to ensure data integrity and accurate forecasting.
• Ensure accurate and timely data entry into CRM and other relevant systems.
• Ensure accurate data input through automated workflows, diagnose errors, and rectify data as necessary.
• Review and ensure accuracy of sales contracts and related documentation.

Process Improvement:

• Identify opportunities to streamline deal management and deal approval processes.
• Support system and process modifications.

Requirements:

• Bachelor's degree in business, finance, or a related field.
• Understanding of sales processes and contract management.
• Understanding of data management principles and practices.
• Excellent problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of legal and financial terms related to sales agreements.
• Commitment to a fixed work schedule and ensuring SLA compliance.
• Interest in long-term development in global revenue operations.

Preferred Qualifications:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and contract management tools
• Experience in a deal desk, or similar role.
• Foundational knowledge of SaaS data management principles.

Why Join ELSA

• Attractive Package salary
• Working time: Mon-Fri (9am 6pm), Hybrid model 1 remote working day on Fridays
• 12 days Annual leave, 1 Birthday leave, 1 Christmas leave
• Premium health insurance (Generali) and annual health check-up to keep you in top shape
• Full social insurance
• Free ELSA Premium courses to polish your language skills
• Annual company trips and quarterly happy hours work hard, play hard!

How to Apply

Please send your resume to rachel.dang@elsanow.io with the subject line: Deal Desk Specialist Application [Your Name].

We would love to see your application.