Job Description

Job Title

Deal Desk SpecialistThe Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

Essential Job Duties

• Execute and close requests of varying levels of complexity via review of documentation, entry of key data into enterprise systems, and resolve write-off or missing payment information
• Ensure efficient execution of deals through adherence to standardized, best practice procedures and proactively anticipate the needs of the broker
• Collaborate with local market teams to effectively coordinate and manage deal closings
• Review deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman & Wakefield's internal compliance and system requirements
• Conduct commission calculations based on transaction documentation and contracts
• Coordinate with local market support and other internal support groups to coordinate and track trust deposit activities, complete write-offs, set-up and maintain master data management, and missing payment activities in a timely manner
• Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation
• Collaborate and align with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience
• Performs other related duties as required or requested

Competencies:

• Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards
• Demonstrated ability to independently execute tasks and resolve conflicts as they arise
• Excellent organization and time management skills with the ability to manage multiple tasks simultaneously
• Strong communication (written, oral) and customer service skills
• Team-player capable of building strong working relationships with peers and internal business partners
• Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software
• Knowledge of Commercial Real Estate industry a plus
• Bilingual (French/English) a plus – Fluent in both French and English, capable of switching seamlessly between languages in both written and verbal form.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 51,000.00 - $60,000.00Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”