Job Description

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POSITION TITLE: Instructor Senior Analyst
WORK SETUP: Hybrid
OVERALL PURPOSE:
The Instructional Design Senior Analyst works with different training resources and subject matter experts (SMEs) to create self-paced, or instructor led courses required for Capability Development training programs.
RESPONSIBILITIES:
Design and Development of Effective Learning Content using appropriate delivery methods
• Analysis of competency and knowledge requirements to design an effective training model for learner needs
• Participate in training reviews and feedback sessions from training resources to apply recommendations
• Conduct research, extensive fact checking and validation to support accuracy of information to be added in content
• Designing curriculum, content outline and storyboards, applying appropriate multimedia learning methodologies considering scalability, delivery requirements and limitations
• Develop training materials such as slides, facilitator guides, participant guides, elearning, videos, job aids, handouts, and pre and post course work
• Revision of existing training programs based on changes to requirements
• Liaising with learning partners to include appropriate learning courses in the program
• Working with the technical team in the publishing of materials in the learning platforms
• Create skill and knowledge assessments as well as case studies
• Assess course development timelines and efforts and communicate with stakeholders
Learning Program Delivery and training resources enablement
• Conduct Train the trainer sessions to ensure consistency in delivery of developed instructor-led courses if necessary
• Recording and evaluating training data using Kirkpatrick’s levels of evaluation to gauge effectiveness
• Ensure training materials are accessible to participants and faculty
Periodic Creation and Review of Learning Materials
• Revise modules or create new material based on pre/post test results, faculty and learner feedback
• Categorization and review of content recency and relevance that have been released or are already uploaded to the learning platforms
• Development, re-templating or rewriting of content from subject matter experts
Communication Materials Development
• Design and create collaterals to communicate information, updates and announcements about training programs being supported such as mailers, brochures, videos, slides and catalogs
OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig, Uptown Bonifacio Tower 2SKILL AND QUALIFICATIONS:
• At least 2-3 years Instructional Design and Content Development Experience
• At least 1-2 years Contact Center Training Experience - preferred
• Proficient in E Learning Development applications (Articulate, Captivate)
• Working knowledge of video editing/ development preferred (e.g. Canva, Adobe Premiere, Powtoon)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.