Discovery – Connect
Telesales Team Leader
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
The successful candidate will be expected to lead, manage and mentor a team of Telesales consultants to reach required targets consistently. A teamk Leader is also required to facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.
Key purpose
To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
• Leading and managing a team of 11 – 13 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.
Personal attributes and skills
• Excellent communication skills
• Sales Driven
• Quality Focused
• People-Orientated
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making Ability
• Ability to handle complex and challenging situations
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive the correct culture
Qualification & Experience
• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.
Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.
We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.
Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.
Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.
With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.
