AVATR Global Design Center

DCC外呼运营专家

AVATR Global Design Center  •  Onsite  •  1 day ago
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Job Description

DCC外呼运营专家
上海
全职
运营类
本科及以上
职位描述
一、岗位名称
DCC外呼运营专家
二、核心职责
定位:负责DCC外呼业务的策略制定、供应商管理及核心指标达成,确保上游线索生产环节的高质与高效。
话术制定:制定整体的外呼话术策略,能够基于客户渠道和客户特征,设定不同的话术体系,保证第一时间留住潜在客户。
考核指标监控:基于业务特征,与外呼供应商确认日常DCC外呼运营指标,并保证外呼人员可以高效的执行。
业务迭代:通过人工外呼拓展AI外呼等模式的糅合,精进业务内容,寻找适合不同渠道外呼模式。
系统功能优化:根据业务需求(如新增标签维度、优化线索分发规则)规划,提出系统优化需求,协调 IT 开发团队调整功能,跟进开发进度与测试效果,确保功能落地符合业务预期。
职位要求
三、任职要求
学历背景:统招全日制本科及以上学历,市场营销、信息管理、统计学、商业分析等相关专业优先。
工作经验:具备3年以上汽车行业(整车厂、汽车服务平台等)DCC或外呼运营相关经验,熟悉线索清洗、话术设计及外呼KPI考核体系。
专业能力:有DCC运营管理或供应商管理经验,能有效推动执行并监控服务质量。
综合素养:具备强市场洞察力与创新意识,拥有出色的跨部门沟通协调能力,抗压性强,具有多项目并行的管理能力。
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AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
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