Milestone Technologies, Inc.

DC Technician, Bridge Solutions

Milestone Technologies, Inc.  •  Altoona, IA (Onsite)  •  4 months ago
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Job Description

As a Bridge Solutions Technician, you will work remotely part-time to full-time on a dedicated ticket queue with outlined workflows to repair or diagnose datacenter equipment. This position requires a good understanding of computers and software.

How You Will Make An Impact:

  • Work remotely within a global team managing ticket volume via reSORT
  • Work with urgency within ticket SLAs
  • Use CLI/terminal to fix software issues
  • Escalate and communicate ticket guide discrepancies
  • Ability to watch for and use updated workflows consistently
  • Collaborate with other team members for issues you find
  • As needed, focus on local site operations depending on ticket volume
  • Other duties as assigned by global lead

What You Will Need To Succeed:

  • Moderate knowledge of multiple server platforms with ability to learn new platforms
  • Basic CLI knowledge, with willingness to expand your knowledge
  • Moderate level of written and verbal communication
  • Ability to apply server repair methods to data center equipment
  • Ability to multitask
  • Good eye for details
Milestone Technologies, Inc.

About Milestone Technologies, Inc.

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.

Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Follow us on:

Facebook: https://www.facebook.com/MilestoneTechnologiesInc

Twitter: https://twitter.com/MilestoneTech

Blog: https://milestone.tech/blog/

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Fremont, California
Year Founded
1997
Website
milestone.tech
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