Job Description

Join WTW's Outsourcing Ireland team as a Team Leader and take the next exciting step in your pensions career. In this role, you'll lead and develop a team of administrators, helping them deliver a consistently high standard of service across a diverse client portfolio. You'll be responsible for managing workloads, balancing resources, ensuring compliance, and creating an environment where people can thrive and succeed. This is an excellent opportunity for someone looking to combine their technical pensions expertise with people leadership and career progression.

The Role

• Manage and motivate a team of pension administrators to ensure deadlines are met.
• Liaise with consultants and other teams where required to ensure services are provided in line with customer expectations.
• Coach and develop the pension administrators by identifying individual and team development needs
• Provide regular updates to Operations Team on team work in progress (WIP)
• Be the point of contact for team members
• Ensure that client SLAs are met and all standard procedures are adhered to
• Ensure errors are kept to minimum and that processes are adhered to.
• Calculate member benefits
• Actions all routine and administrative tasks
• Respond to clients in a timely manner with relevant, accurate information

What You'll bring

· Experience with Defined Contributions/DC Pensions administration including strong people management experience is essential

· QFA qualification is essential

· Excellent PC skills - Microsoft Packages

· Excellent communication skills (written & verbal)

· Excellent interpersonal skills

· Strong Customer focus

· Analytical skills

· Self-Motivated

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com