Xcellink Pte Ltd

DC Operations Shift Lead (MH-FNW250905 003/04)

Xcellink Pte Ltd  •  Singapore, SG (Onsite)  •  3 months ago
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Job Description

About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

Key Responsibilities

  • Lead and supervise the DC shift team to ensure seamless daily operations.
  • Allocate shift patterns, oversee handovers, and monitor task completion.
  • Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance.
  • Oversee incident management, ticketing, and service requests in line with SOPs.
  • Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management.
  • Drive onboarding, training, and competency reviews of shift members.
  • Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
  • Represent the shift team during audits, reviews, and stakeholder meetings.
  • Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Requirements

  • Minimum Diploma in IT, Engineering, or related field.
  • At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
  • Strong leadership, analytical, and problem-solving skills.
  • Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications.
  • Proactive, with strong initiative in managing operations and incidents.
  • Ability to coach, mentor, and supervise effectively.
  • Willingness to work 12-hour rotating shifts (day and night).

What We Offer

  • Performance Bonus
  • Shift Allowance
  • Handphone Allowance
Xcellink Pte Ltd

About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
1995
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