Job Description

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the futurewith our dynamic teams!

• Operations Management
  • Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
  • Participate in BCP exercise and be the 1st level incident responder.
  • Customer Request fulfilment and system management such as Electronic Visitation Management System
  • Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
  • Manage equipment movement, asset tagging, labelling and tracking

• DC Facilities Management
  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
  • Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
  • Update and maintain all DC related documentation including scheduled reports generation
  • Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
  • Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.

• Customer Management and other requirements
  • Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
  • Perform other duties such as access clearance, change request and participate projects as required

Skills for Success

• Currently pursuing a diploma in Engineering school ( Eg: Mechanical / Electronic / Integrated Facilities Management / Mechatronics)
• Proficient in Microsoft Office
• Team player who is also able to perform independently
• Good communication skills
• Positive attitude and proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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