ZenDesk Admin Role Requirements and Qualifications Configure, manage, and optimize Zendesk settings and integrations to align with MB objectives and workflows. Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities. Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions. Train new agents and continuously educate existing team members on Zendesk functionalities and best practices. Create technical documentation, user manuals, and training materials for agents and other staff members. Ability to integrate Zendesk Talk or other telephony systems Design and generate reports and dashboards to monitor customer support metrics and KPIs. Work closely with customer support leadership to design and implement SLAs, ticket workflows, and escalation procedures. Collaborate with IT and other departments to integrate Zendesk with other tools and platforms. Ensure compliance with data privacy regulations and security best practices within Zendesk. Troubleshoot and resolve any Zendesk-related issues or disruptions. Ability to integrate with Zendesk Chat or other integrated messaging tools.
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
