JD : Network Engineering - Tier III Support Services: ● Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II. ● Technical reviewer of NOC Tier II’s projects and changes. ● Develop / Review MoP for the NOC in executing change or troubleshooting an issue. ● Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF ● Knowledge in Firewalling concepts ● Good knowledge in IPv4 addressing & subnetting. ● Experience with Enterprise and Service Provider network hardware platforms and architectures, ● Experience working with Service Provider Teams for faults with WAN Circuits ● Document incident report, troubleshooting steps taken, and lessons learned. ● Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report. ● Proactive identification of the potential point of failures and critical segments based on ticket or log trends. ● Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs). ● Report NOC’s performance through Monthly Business Reviews
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