Level 2 SCCM Support Engineer
Technical requirements
- Proficient in the design, implementation, and maintenance of SCCM environments.
- Hands-on experience with SCCM version X (specify the version) or later.
- Extensive knowledge of software distribution methodologies and best practices.
- Ability to create and deploy software packages using SCCM.
- Strong understanding of patch management processes and strategies within SCCM.
- Experience in deploying and managing security updates and patches.
- Expertise in creating and managing OS deployment task sequences.
- Ability to troubleshoot and resolve OS deployment issues efficiently.
- Proven experience in monitoring and maintaining the health of SCCM clients.
- Ability to identify and remediate client-related issues proactively.
- Proficiency in PowerShell scripting for automation and custom SCCM solutions.
- Capable of creating scripts for SCCM-related tasks and reporting.
- Basic understanding of SQL Server as it relates to SCCM database management.
- Ability to execute SQL queries for troubleshooting and reporting.
- Integration of SCCM with Group Policy for seamless configuration management.
- Experience in troubleshooting Group Policy-related issues affecting SCCM.
- Knowledge of security best practices related to SCCM configurations.
- Familiarity with role-based access control and permissions within SCCM.
- Understanding of high availability configurations for SCCM components.
- Ability to implement and test disaster recovery plans for SCCM.
- Basic networking knowledge to troubleshoot SCCM communication issues.
- Understanding of ports and protocols relevant to SCCM operations.
- Preferred certifications include Microsoft Certified: Endpoint Manager or equivalent.
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
