Job Description

L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall)

Network Monitoring

• Link Monitoring

• Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment

• Measure and monitors critical network parameters

• Monitoring of critical switch ports

• Configuring links on NOC for alerting & threshold monitoring

• Bandwidth Monitoring and optimization on the lease line

• Consolidates trend reports on a regular basis

• Networks (Data) Monitoring

Administration

• Equipment – Configuration, software, hardware changes

• Vendor Management/ co-ordination

• Liaison with Telco for outage/ problem resolution

• Inventory Management

• Monitoring Trend data, Application Response time & Application distribution

• Support for any major Customer project on migration or upgrade of network infrastructure

• Analysis of WAN Circuits

• Recommend changes to circuits (increase/ decrease)

• Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning.

• Monitor Backup Network to keep business up and running

• Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure

• Critical Port Management

• Fault Monitoring

• Scalable, high performance SNMP event collection, filtering, and correlation engine

• Track hardware and software faults

• Automatically details inventory down to the port level

• Maintain the properties of ports, modules, devices, VLANs

• PING, SNMP traps and syslog to identify failures on the network

• Identify port failures and the affected users and devices

• Managing internet access service

• Device Hardware Maintenance and change

• Device Management

• Link Management

• SLA Management

• Identify potential point of failures and critical segments

• Review of Routing Policies

• Study data link redundancy and backup plan

• Study of Traffic Pattern and determination of local traffic

• Identification, isolation and rectification of response time problems

• Protocol Analysis, monitoring and fine tuning

• Proactive fault detection and management

• Prioritize network events based on their impact on business

• Identify degradation or performance overload prior to failure to enable proactive management

• Logistics movement of spares to various locations.

• Study of network infrastructure, backup strategy

• LAN, WAN Network Performance Management

• In-depth analysis and performance rating of each component of the network

• Recommendations on Network Design Optimization

• Review and testing of backup devices

• IP address design and implementation

• IP address schema review and management

• Review and implementation of spanning tree to build redundancy in network

• Review of routing policies for efficient use of network resources (Reviewed by L2/L3 – implemented by L3)

• Recommending Upgrades and Technology enhancements

• Overall supervision of Team

• Keeping track of SLAs and Analyzing root cause if found Degradation

• Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e., Switch to Patch Panel only.

• To upgrade router IOS

Hardware Support

• Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.)

Process Compliance

• Execute appropriate change control processes

• For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations

• Trouble ticket generation and tracking through resolution

• Intelligent tagging of events based on severity

• Problem prioritization based on business impact

• Creating L1 SOP as defined by Customer

• Track severity of problems: moderate, and severe

Reporting

• Electronically capture all configurations, archive, restore if required

• Configuration Backup

• Threshold violation alerts through mail, pager and SMS

• Event Handling

• Failure analysis of the product

• To generate historical performance report

• Enabling OEM Support

• Engaging OEM for escalations or support needs

• Establishing new policies & processes inconsensus with Customer