Job Description

Key Skills

• Strong attention to detail and operational accuracy
• Analytical and critical-thinking ability
• Ability to manage high volumes, multiple priorities, and competing demands
• Proactive, resilient, and adaptable approach to change
• Professional, confident, and positive leadership presence

Behaviours & Competencies

• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Effectively works with others to achieve shared goals
• Conveys information and communicates ideas in a clear, concise and impactful manner
• Confronts and tackles challenging situations with courage
• Understands, anticipates, and meets the needs and expectations of customers
• Consistently makes timely, well-rounded and informed decisions
• Accurately perceives and reflects on personal strengths and areas of development
• Effectively plans, organises and directs the activities of self to achieve desired outcomes
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Understands and applies financial concepts and principles to make informed financial decisions
• Embraces an open mind-set which considers global issues, trends and opportunities
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Openly engages and interacts with others, builds rapport, and establishes positive relationships
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Effectively navigates and resolves conflict and disagreements in a constructive and productive manner
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives
• Effectively and creatively uses available resources to overcome challenges, solve problems, and achieve desired outcomes
• Effectively adjusts their behaviour, approach, and decision-making based on the situation
• Leverages new technology to enhance productivity, improve problem-solving, and support business growth
• Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

• Oversee and control pre-receiving and inbound processing functions within the Distribution Centre to ensure accurate, timely, and efficient flow of stock
• Manage and coordinate inbound purchase order (PO) volumes, ensuring effective prioritisation and alignment across multiple DC departments
• Provide operational and leadership support to the Process Manager, who oversees Inbound, JMRD, and Watch Workshop areas
• Lead, coach, and support Supervisors, Clerks and operational staff within the area to ensure productivity, accuracy, and compliance
• Monitor operational performance, identify risks or bottlenecks, and implement corrective actions to maintain stability during high-pressure periods
• Ensure adherence to DC operational controls, processes, and compliance standards
• Support continuous improvement initiatives to enhance throughput, coordination, and operational efficiency
• Act as a key point of stability and leadership in an agile, fast-changing environment, ensuring seamless operations despite shifting priorities
• Driving teams to meet and exceed daily and weekly performance targets;
• Planning and managing the flow of information and merchandise across and through teams withing available processing space;
• Liaising with line-managers and business units allocations and priorities
• Managing performance, training and development;
• Ensuring compliance with Group Logistics Best Operating Practice (BOP) standards;
• Identifying and proposing solutions for operational inefficiencies;
• Summarizing daily activities into weekly reporting and incorporating key performance areas.

• Completed qualification in one of the following (or a related field):
  o Supply Chain Management
  o Logistics Management
  o Operations Management
  o Business Management
  o Industrial Engineering
• Proven experience in a Distribution Centre, warehouse, or logistics environment, preferably within inbound, returns, or operational control functions
• Strong understanding of DC processes, workflow coordination, and operational controls
• Demonstrated leadership or supervisory experience, with the ability to support teams and managers across multiple functional areas
• Strong organisational, analytical, and problem-solving skills
• Proficiency in MS Office (Excel is essential; Word and PowerPoint required)
• Experience working with warehouse management systems (WMS) or related operational systems will be an advantage,

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?