db Group Malta

db Hotels and Resorts - Front Office Team

db Group Malta  •  Republic of Malta (Onsite)  •  23 hours ago
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Job Description

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.

We are currently recruiting for the following position:

  • Front Office Agent

Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.

Key Responsibilities

  • Handle guest check-ins, check-outs, and reservations efficiently
  • Provide accurate information about hotel services and local attractions
  • Respond to guest queries and resolve issues in a professional manner
  • Process payments and maintain accurate records
  • Liaise with other departments to ensure smooth guest experiences
  • Maintain front desk standards in line with company procedures

Requirements

  • Previous experience in a front office or guest service role is preferred
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to work shifts, including weekends and public holidays
  • ability to speak in Polish, German or French
db Group Malta

About db Group Malta

The db Group has grown from a family-run business into Malta’s foremost corporate player in the tourism, hospitality & leisure sector, and beyond.

In the 1980s, Silvio Debono, the Group’s founder, operated a small guesthouse. Today, as db Group Chairman, he sits at the helm of

the largest operation in Malta.

Over the last four decades the Group has forged strategic relationships with a range of global players including Hard Rock Café International, Starbucks, the Accor Hotel Group, and RIU Hotels & Resorts. As a result, we accumulated invaluable business acumen and operational experience.

This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. Year-on-year, the Group won a number of prestigious global awards, positioning it at the forefront of the Maltese hospitality and catering industry.

In due course, and prudently, the Group diversified its core operations,

taking in contract catering, healthcare, and property development

under its wing.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Mellieħa, MT
Year Founded
1984
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