Job Description

HealthPartners is looking to hire a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The purposes of this position are to: provide front-desk reception, patient scheduling, referral and authorization coordination, registration, medical records support, and other administrative services for the designated program area.

This position serves as a key resource for patients, program staff, and providers regarding insurance coverage and benefits, referral and authorization requirements, coordination of benefits, and preferred provider networks. The role requires a high degree of professionalism, organization, confidentiality, and customer service, with frequent interaction with adult patients, families, providers, and internal and external customers.

Major Job Duties and Tasks:

• Provide immediate attention to inquiries in person at the front desk as clients arrive and provide immediate attention to answering telephone promptly and professionally.
• Patient Scheduling, Registration, Referrals and Authorizations.
• Medical records responsibilities.
• Administrative and miscellaneous duties.

Work Schedule:

Monday through Friday 8:00am to 4:30pm

Required Qualifications:

Education, Experience or Equivalent Combination:

• High school diploma or equivalent

Meets one of the following:

• Graduate from a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years of experience as a medical receptionist.
• Two years of experience in a customer service position.
• Two years of experience in medical insurance or patient billing.

Knowledge, Skills, and Abilities:

• Basic computer and keyboard proficiency.
• Demonstrated customer service skills.
• Effective verbal and written communication skills.
• Ability to communicate effectively by telephone and in person.
• Ability to handle confidential information with discretion.
• Strong accuracy and attention to detail.
• Ability to work collaboratively with coworkers, providers, patients, and other customers.
• Ability to organize work effectively under pressure.
• Ability to manage multiple priorities and interruptions.
• Knowledge of medical terminology.
• Exceptional internal and external customer service skills.
• Ability to systematically and skillfully respond to telephone calls and customer requests.
• Ability to understand and read English.
• Ability to communicate effectively in written English using correct grammar and legible handwriting.

Preferred Qualifications:

• Experience with Epic registration and scheduling.
• Experience with medical insurance and prior authorizations.
• Experience working in a mental health setting.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.