Job Description

Receive emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers by performing the following duties.

DIRECTLY SUPERVISES: None

• Coordinate emergency calls and relay daily information and assistance requests involving other law enforcement and firefighting agencies.
• Enter, update, and retrieve information from computer systems relating to radio traffic, lost and found, stolen property, and other information.
• Test, inspect, and operate radio, telephone, computer, and other equipment as needed.
• Prepare, review, and maintain reports, statistics, and records.
• Other duties may be assigned at any time.
• Must be 21 years of age or older.
• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Knowledge of Database software; Spreadsheet software and Word Processing software.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Flexible to work various shifts, weekends, and holidays.

ADDITIONAL REQUIREMENTS

• Ability to push/pull or lift to 25 pounds.
• Ability to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ascend and descend stairs and maintain equilibrium for an extended period, stand, walk, and frequently required to sit.
• Maintains a professional work environment with management and staff.
• Responsible for fostering a fun environment and for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events while enthusiastically supporting, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission, Indiana Horse Racing Commission and possess and maintain a valid Indiana driver’s license. Which will require access to all general and secure/sensitive areas of the gaming facility and back-of-house areas and periodic access to patron and investigation information.
• Ability to work in a smoking environment. The noise level in the work environment is usually moderate.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.