We’re looking for an experienced Security Supervisor to support the safe and secure operation of a high-end residential development, overseeing day security services, managing access control and visitor management, and helping to maintain a professional, welcoming and well-protected environment for residents, visitors and contractors.
Location: London, EC1V
Salary: £37,132
Hours: 4 on 4 off, 7am-7pm
Previous experience in a large, complex and high end residential development is essential for this role.
As the Security Supervisor, you will be responsible for supporting the overall safety of people and property across the estate.
You will help control unauthorised access, prevent theft and vandalism, manage visitor and contractor access, and support the Concierge team when required. This is a visible and responsible role requiring strong leadership, attention to detail, excellent communication and the ability to respond calmly and professionally to incidents or emergencies.
Provide an effective security service in line with site procedures and instructions from the General Manager or Facilities Manager.
Carry out regular patrols across the estate, including external areas, car parks, estate walkways, gardens, corridors and exits.
Identify and report security, health and safety or maintenance concerns promptly.
Help ensure corridors, exits and communal areas remain clear, safe and free from obstructions.
Respond professionally to emergencies, including fire alarms, intrusions, bomb threats, protests or other incidents.
Manage access control and support the safe movement of residents, visitors, contractors and service personnel.
Ensure contractors and service personnel are correctly signed in and out.
Liaise with Concierge colleagues to maintain accurate attendance and access records.
Supervise keys held in the security office and ensure they are correctly logged in and out in line with agreed procedures.
Help prevent unauthorised access, theft, vandalism or any activity that may compromise site safety or security.
Oversee the security team on shift and report to the General Manager or Facilities Manager.
Ensure all staff on shift are fully trained on relevant site procedures, systems and security processes.
Support recruitment activity where required.
Promote a consistent, professional and service-led approach across the security team.
Work collaboratively with the wider estate team and service providers to achieve shared goals through a one-team approach.
Conduct required Health & Safety inspections and activities to help maintain a safe development and workplace.
Record relevant incidents, observations and updates clearly in the security log.
Handle confidential information and sensitive matters professionally and discreetly.
Support compliance with site procedures, Health & Safety requirements and relevant legislation.
Escalate risks, incidents or concerns promptly to the General Manager, Facilities Manager or Duty Manager as appropriate.
Experience working in a high-end customer service, security, residential, hospitality or similar environment.
Experience supervising a team or overseeing shift operations.
Experience with access control, visitor management, patrols, incident response or contractor management.
Proven ability to handle confidential information and sensitive matters professionally.
Practical working knowledge of Health & Safety requirements and risk management.
Strong communication skills, with the ability to pass on and gather information clearly and confidently.
Good leadership skills and the ability to support, guide and oversee a team.
Ability to work well under pressure and respond calmly to emergencies or challenging situations.
Strong attention to detail when completing logs, inspections and access records.
Good organisational skills and the ability to manage tasks effectively during shift.
Ability to work collaboratively with colleagues, contractors and service providers.
Fairness: Treat others with respect, honesty and consistency.
Accountability: Take ownership of security standards, team performance and site procedures.
Communication: Share information clearly and build cooperation across the team.
Respect: Apply ethical values consistently and show awareness of others.
Unified Approach: Work openly with colleagues and service providers to achieve shared goals.
Safety: Actively help maintain a safe environment for residents, employees, contractors and visitors.
Professionalism: Represent the development with a calm, confident and service-led approach.
This is an excellent opportunity to take on a key security leadership role at a high-end residential development, supporting a professional on-site team and helping to provide a safe, secure and well-managed environment for residents, visitors and contractors.
Managing property as though we live there
Our mission is to make places better and deliver a brilliant residential property management experience. As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Professional service through a proactive approach
Our approach is based on the following principles:
- Quality people with time to manage
- Operational structure and rigour
- Well-honed systems that work
- Maintenance and compliance under control
- Financial control
- Professionalism and pride
We work WITH you.
Local expertise
Encore manages a portfolio of high quality residential developments across the UK. With local teams in Cambridge, Bristol, London, Manchester, Nottingham and Sandhurst, we are experienced at dealing with all types of estates. Our property professionals look after properties across East Anglia, London, the Thames Valley, South West, Midlands and North West and our expertise and experience has been honed over 20 years of award winning property management.
