Job Description

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

People & Culture Day Crew Mobilization Manager

**This is a full-time position with an initial on-site deployment in Togo. The selected candidate must be in-country by October 26, 2026.**

Mercy Ships is seeking an experienced Day Crew Mobilization Manager on our People and Culture Team to support its work in Togo. The P&C Day Crew Mobilization Manager leads the planning, coordination, and execution of Day Crew mobilization for Mercy Ships field services, ensuring that approximately 250–300 local volunteers are recruited, selected, screened, documented, prepared, and ready to serve while the ship remains in Field Service

Reporting to the Senior Director of Ship People & Culture Operations, the role translates approved Day Crew workforce requirements into effective recruitment plans and leads their execution through successful handover to the on-ship Ship P&C team.

Working within the strategy, governance, policies, standards, systems, and processes established by Ship P&C, the P&C Day Crew Recruitment Manager provides leadership and oversight to the Day Crew Recruitment team members and manages recruitment from candidate attraction and selection through screening, documentation, preparation, and handover.

The role partners closely with the Field Service Advance Team for in-country logistical support, including housing, transportation, visas, recruitment logistics, and access to appropriate local contacts for the Day Crew Recruitment Team. Functional strategy, recruitment priorities, standards, systems, processes, and direction remain with Ship P&C.

The role may be asked to complete responsibilities outside its primary scope and should remain flexible in support of Mercy Ships operational needs.

How You Will Contribute:

Day Crew Mobilization Planning & Execution

• Lead the planning and execution of Day Crew recruitment in preparation for the arrival of a Mercy Ships vessel.
• Develop and manage the Day Crew recruitment plan and timeline based on approved workforce requirements, Ship P&C priorities, and field service milestones.
• Liaise with the Senior Director of Ship P&C Operations regarding recruitment requirements, priorities, progress, risks, and resource needs.
• Coordinate recruitment activities to ensure required Day Crew are recruited, selected, processed, and prepared for service within established timelines.
• Resolve operational recruitment issues within delegated authority and escalate significant risks, exceptions, or decisions to the Senior Director of Ship P&C Operations.
• Provide regular progress updates and relevant recruitment and workforce information to Ship P&C leadership.

Recruitment, Selection & Candidate Experience

• Oversee the Day Crew recruitment process from candidate attraction and application through selection and preparation for service.
• Ensure recruitment activities are conducted in accordance with established Ship P&C policies, processes, selection criteria, and documentation requirements.
• Coordinate the distribution of recruitment opportunities through appropriate local networks and recruitment channels.
• Oversee candidate applications, interviews, selection processes, waitlists, and candidate communications.
• Ensure candidates receive clear and timely information regarding the recruitment process, role expectations, organizational standards, and next steps.
• Promote consistent, fair, professional, and welcoming recruitment practices and candidate experiences.

Screening, Documentation & Systems

• Coordinate required pre-service screening and clearance processes with the appropriate Mercy Ships specialist functions.
• Coordinate required driving assessments for candidates being considered for driving responsibilities with appropriate operational and safety personnel.
• Ensure candidate applications, recruitment decisions, agreements, and required documentation are complete, accurate, appropriately maintained, and processed through relevant Ship P&C systems and workflows.

Recruitment Team Leadership

• Lead, supervise, and provide day-to-day direction to Day Crew Recruitment team members supporting the recruitment period.
• Establish responsibilities, priorities, and expectations for the recruitment team in alignment with Ship P&C direction.
• Monitor workload, recruitment capacity, and progress, adjusting operational priorities as necessary to achieve recruitment objectives.
• Foster a collaborative and service-oriented team culture that reflects Mercy Ships values.

Field Service Advance Partnership

• Partner closely with the Field Service Advance Team to coordinate in-country logistical support required for Day Crew recruitment.
• Communicate recruitment-related logistical needs, including housing, transportation, visas, venues, local services, and access to appropriate local contacts.

Handover & Orientation Support

• Ensure recruitment records and required documentation for selected Day Crew are complete and accurately uploaded into relevant Mercy Ships systems prior to handover.
• Liaise with Ship P&C to support Day Crew Orientation following the vessel's arrival in country.
• Capture recruitment outcomes, lessons learned, and recommendations for future recruitment cycles and share these with the Senior Director of Ship P&C Operations.

Organizational Responsibilities

• Maintain alignment with and uphold Mercy Ships Core Values, Code of Conduct, and applicable organizational policies and procedures.
• Follow the model of Jesus and align with Mercy Ships Core Values by Loving God, Loving and Serving Others, being a Person of Integrity, and being a Person of Excellence in all you say and do.
• Maintain appropriate confidentiality and stewardship of candidate and personnel information.
• Perform other duties as reasonably assigned in support of Ship P&C and Mercy Ships operational needs.

Ideal Candidate:

• Supportive of Mercy Ships’ mission and vision and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.
• Able to live in and contribute to community life, requiring stable and healthy interpersonal skills.
• Evidence a strong Christian commitment by way of choices made, interactions with others, and character.
• Demonstrate high cultural sensitivity and willingness to further learn in this regard.
• Willing to have primary work location in various host nations and work remotely at times.
• Possess effective written and verbal communication skills, including as public speaker.
• Motivate a diverse group of people to work together to achieve shared objectives and to lead the team spiritually.
• Manage time effectively, engaging in multiple tasks at once under limited supervision.
• Exercise self-motivation, sound judgment, independent thinking, analytical thinking, and problem-solving skills.
• Possess a strong customer service mindset, including in attitude and approach.
• Flexibility to do several tasks that are needed during Advance assignment to support the overall effort of preparing for the field service.

Education and/or Experience;

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent relevant professional experience.
• Demonstrated experience managing high-volume recruitment, workforce mobilization, onboarding, or deployment readiness, preferably within an international, nonprofit, volunteer, or cross-cultural environment.
• Experience leading and developing a recruitment or P&C/HR team, including coordinating work across multiple stakeholders.
• Demonstrated experience using HR/recruitment systems and structured processes to manage candidate records, documentation, reporting, and recruitment workflows.
• Experience working effectively in cross-cultural and operationally complex environments, with the ability to manage multiple priorities, deadlines, and changing field-service needs.
• A good understanding of Mercy Ships is highly, preferred.
• International driving license, preferred.
• Fluency in English required; an international B2 level of French is desirable when serving in French-speaking countries.
• Proficient in Excel, Word, PowerPoint, Outlook

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/