Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the artinspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About The Lowndes

The Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.

About The Job

An opportunity has arisen for a Day Concierge to join our Concierge Team at The Lowndes.

The main duties and responsibilities of this role are:

Main Duties & Responsibilities

• Respond promptly and professionally to guest requests, requirements, and complaints.
• Maintain thorough knowledge of local attractions, restaurants, and services to assist guests effectively.
• Promote and book in-house restaurants, spa treatments, and hotel facilities.
• Arrange transportation, restaurant bookings, and other guest services.
• Reconfirm flight details and leave messages for guests as needed.
• Review and stay updated on daily arrival, VIP, and departure lists.

About You

• Strong communication and interpersonal skills.
• Proven customer service orientation.
• Ability to work flexible night shifts and handle moderate physical activity.
• Excellent grooming and professional presentation.
• Previous experience in a luxury hotel or concierge role is preferred.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.