Job Description

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Melbourne and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, youll not only witness but also contribute to significant ROI achievements and market successes. Were not just navigating the future of digital commerce; were creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2023 milestones include:

• Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige
• Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management
• Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups
• Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot
• Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions
• Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China
• Expanding The Hour Glasss presence across 9 APAC markets with integrated solutions

What You Will Get Out of This Position

Youll lead the management of data applications operation on Alicloud for a major client, gaining hands-on experience with advanced data services and middleware solutions in an international, dynamic team environment.

Responsibilities

Transition Phase:

• Deploy and provide expertise in Alicloud data services and data middleware solutions.
• Draft contractual procedures with client development teams to ensure smooth application maintenance.
• Deploy applications in staging and production environments using the clients CI/CD solution.
• Conduct comprehensive application testing and validation.
• Monitor the implementation of data services, middleware solutions, and data applications.

Execution Phase:

• Manage functional and technical monitoring alerts.
• Handle incidents related to Alicloud data services, middleware solutions, and data applications.
• Oversee minor changes to data services and applications.
• Manage ticketing via the clients ITSM tool.
• Monitor performance and availability of data applications.
• Provide user support for addressing performance issues or bugs.
• Ensure adherence to security standards and track obsolescence.

Requirements

• Minimum 3 years experience managing data platforms on the Alicloud cloud.
• Proven ability to set up and manage data monitoring and incident resolution.
• Technical proficiency in:
• Alicloud and managed data services
  • Elastic
  • Dataiku
  • PowerBI
  • Denodo
• Experience in IT support covering incident, change, and request management.
• Solid understanding of IT security best practices.
• Fluent in English, with experience working in a multi-country team.
• Strong technical and functional curiosity.
• Excellent communication skills.
• Demonstrated ability to produce rigorous documentation and detailed procedures.

The Package

• Flexible paid days off and more
• Employment and insurance benefits above the market
• Professional career path and frequently objectives, review
• Lovely office with modern facilities
• Fun and dynamic team with great ambition, always fight for the same goal
• Other exciting team building activities