Job Description

Responsibilities

• Lead, coach, and develop a high-performing team, creating an environment of accountability, empowerment, continuous learning, and professional growth.
• Attract, retain, and develop talent by aligning team capabilities, career aspirations, and business needs to build a sustainable workforce.
• Establish clear objectives, priorities, and performance expectations, driving execution and adaptation to changing business requirements.
• Oversee the safe, reliable, and efficient operation of critical data center infrastructure, ensuring adherence to operational, safety, and regulatory standards.
• Provide technical leadership across Critical Environment (CE) infrastructure, including high-voltage and low-voltage electrical systems, UPS and battery systems, standby generators, fuel systems, electrical distribution, cooling infrastructure, BMS, EPMS, and fire detection and suppression systems.
• Ensure compliance with service level agreements, operational processes, maintenance standards, and all applicable regulatory and safety requirements.
• Lead and govern maintenance activities, including the execution and review of MOPs, SOPs, EOPs, permits to work, change management activities, and operational risk assessments.
• Manage vendor, landlord, contractor, and stakeholder relationships to ensure operational excellence, service reliability, and effective service delivery.
• Drive service quality, infrastructure availability, customer satisfaction, and continuous improvement initiatives across data center operations.
• Lead major incident management activities, coordinating response efforts, recovery actions, root cause investigations, and corrective and preventive measures.
• Identify, assess, and mitigate operational, electrical, mechanical, and facility-related risks that could impact safety, service availability, or business continuity.
• Support operational readiness, capacity planning, commissioning activities, lifecycle management, and long-term infrastructure strategy for critical facility assets.
• Plan and manage budgets, forecasting, resource allocation, and operational priorities while maintaining fiscal responsibility and efficiency.
• Partner cross-functionally to deliver strategic initiatives, support environmental health and safety programs, strengthen risk management practices, and achieve business objectives.
• Foster a culture of safety, quality, accountability, collaboration, and customer obsession throughout all operational activities.
• Remove operational barriers, proactively resolve issues, and implement improvements to enhance reliability, performance, and business continuity.
• Serve as a trusted advisor to stakeholders by communicating risks, dependencies, operational impacts, costs, and mitigation strategies to enable informed decision-making.
• Ensure teams are prepared to respond to and recover from incidents affecting mission-critical infrastructure, maintaining operational resilience and service continuity.

Qualifications

Required Qualifications:

• Bachelor's Degree or equivalent AND experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT).
• Experience in critical environment infrastructures
• Proven experience leading, directly managing, and influencing a diverse organization across multiple disciplines and platforms.
• This role requires fluency in reading, writing, and conversational French and English, as all business operations and stakeholder communications are conducted in these languages

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Enterprise-level experience managing large scale and complex projects/programs AND experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
• Experience of managing managers, leading diverse, technical workforce or managing global and virtual teams.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.

Data Center Operations Management M5 - The typical base pay range for this role across France is € 91,700.00 - € 137,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.