Job Description

We are looking for technicians to apply their technical skills in a fast-paced environment. Having a working knowledge of server hardware and mechanical/electrical infrastructure at a large-scale datacenter is vital to this role. This position will work to resolve and diagnose server issues, escalate issues, and work with remote teams. Additionally, this role will work within the server rack lifecycle process with a focus on helping buildout computing and storage environments. Solid communication skills are a requirement for this role.

This person should enjoy working in a fast-paced environment where adaptability and flexibility are key to their success. Having the ability to work independently and also within teams. The candidate should also have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair.

Responsibilities:

• Work within a ticketing system in support for the server fleet.

• Be the first point of contact for break-fix technicians.

• Prioritize ticketing queues and work to resolve escalations.

• Perform power cycles, troubleshooting, and replace failed components.

• Physically assist in moving and installing equipment.

• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.

• Have a strong desire and capability to learn, grow, and develop new skills.

• Participate in an on-call rotation.

• Establish strong working relationships with various internal teams and external partners.

• Assist with inventory and asset management.