Job Description

Role

As a Datacenter Technician, you will play a key role in ensuring the operational continuity and reliability of client infrastructure. You will work on equipment, cabling, maintenance, and technical projects while ensuring safety, compliance, and customer satisfaction.

You will collaborate closely with the Remote Hands and operations teams to deliver high-quality, reliable services to clients.

Responsibilities

• Provide technical customer support and perform operational interventions, including handling Remote Hands requests.
• Assist in technical projects and support activities: setup, deinstallation, and documentation of equipment.
• Document progress, issues, and outcomes, and contribute to continuous improvement initiatives.
• Provide technical support and execute operational interventions requested by clients.
• Customer equipment migration: labeling, installation, documentation, and testing.
• Emergency troubleshooting and maintenance of client infrastructure (reboots, resets, connectivity issue resolution).
• Special maintenance requests: simple repairs, equipment replacement, technical measurements.
• Keep clients and internal teams informed about work progress and service delivery.
• Monitor and document services provided by external providers.
• Support migration and implementation activities under coordination of the Implementation Services team.
• Responsible for the setup and deinstallation of Cross Connects via cabling, installation, documentation, and testing.
• Execute customer request reporting and administration in internal systems.
• Participate in special projects or assignments as directed by the Remote Hands Manager or Site Manager.
• Assist in the delivery and removal process of customer equipment.

Profile

• Minimum 3 years of experience in Telecommunications, IT, or Network Infrastructure.
• Strong understanding of structured network infrastructure and industry measurement tools.
• Skilled in optical fiber installation, network and electrical cabling, and network configurations.
• Excellent problem-solving and troubleshooting skills.
• Strong customer communication skills and ability to manage requests and complaints.
• Proactive and customer-focused, committed to exceeding business goals.
• Team-oriented, adaptable, and flexible in various situations.
• Effective communicator across all levels of the organization.
• Good English level

About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

• Provide technical customer support and perform operational interventions, including handling Remote Hands requests.
• Assist in technical projects and support activities: setup, deinstallation, and documentation of equipment.
• Document progress, issues, and outcomes, and contribute to continuous improvement initiatives.
• Provide technical support and execute operational interventions requested by clients.
• Customer equipment migration: labeling, installation, documentation, and testing.
• Emergency troubleshooting and maintenance of client infrastructure (reboots, resets, connectivity issue resolution).
• Special maintenance requests: simple repairs, equipment replacement, technical measurements.
• Keep clients and internal teams informed about work progress and service delivery.
• Monitor and document services provided by external providers.
• Support migration and implementation activities under coordination of the Implementation Services team.
• Responsible for the setup and deinstallation of Cross Connects via cabling, installation, documentation, and testing.
• Execute customer request reporting and administration in internal systems.
• Participate in special projects or assignments as directed by the Remote Hands Manager or Site Manager.
• Assist in the delivery and removal process of customer equipment.

• Minimum 3 years of experience in Telecommunications, IT, or Network Infrastructure.
• Strong understanding of structured network infrastructure and industry measurement tools.
• Skilled in optical fiber installation, network and electrical cabling, and network configurations.
• Excellent problem-solving and troubleshooting skills.
• Strong customer communication skills and ability to manage requests and complaints.
• Proactive and customer-focused, committed to exceeding business goals.
• Team-oriented, adaptable, and flexible in various situations.
• Effective communicator across all levels of the organization.
• Good English level